Customer Service the Saxbys Way!
At Saxbys Coffee we strive to engage with every guest that visits our cafés. We believe that our growth and success is dependent on providing our guests with the finest experience possible.
It is this attention to guest engagement coupled with our high quality products that make a visit to Saxbys Coffee a truly memorable experience.
What Sets Us Apart?
- Saxbys Coffee cafés are primarily franchises, owned by individuals who live in the community
- Each Saxbys Coffee café is really a small business
- A Saxbys café truly reflects the personality of its owner
- Our cafés are designed to be warm and comfortable, a place that can be enjoyed for hours with features such as free Wi-Fi, plasma TVs, fireplaces, and big, comfy chairs and sofas
- Our coffee is roasted with a system that produces a smooth, flavorful cup of coffee
- We call our stores “cafés.” A store is a place to spend money and leave, while a café leaves a warmer, cozier feeling. We want our guests to feel that warmth.
- At Saxbys, we aim to provide legendary customer service. As guests enter a café, we want to greet them with “Welcome to Saxbys” within the first 10 seconds.